how can we help?
FAQs
CAN I UPDATE THE CONTENTS OF MY ORDER ONCE IT HAS BEEN PLACED?
Although we try to accommodate our customers, unfortunately we are unable to make any changes to an order once it has been placed. If you wish to cancel your order and proceed with a new one, please urgently email our Customer Care Team at customercare@overt.au and they will do their best to assist.
*Please note if you contact us outside of business hours, we will try and get back to you as quickly as we can, however we cannot guarantee our team will be able to action your enquiry before your order is processed. Unfortunately, once an order has been picked and packed, we are unable to make any changes and Overt is not accountable for any errors made at the time of entering your address when placing an order. This includes adding a coupon code.
DOES overt OFFER CLICK AND COLLECT?
Although we try to accommodate our customers, unfortunately we are unable to make any changes to an order once it has been placed. If you wish to cancel your order and proceed with a new one, please urgently email our Customer Care Team at customercare@overt.au and they will do their best to assist.
*Please note if you contact us outside of business hours, we will try and get back to you as quickly as we can, however we cannot guarantee our team will be able to action your enquiry before your order is processed. Unfortunately, once an order has been picked and packed, we are unable to make any changes and Overt is not accountable for any errors made at the time of entering your address when placing an order. This includes adding a coupon code.
CAN I MODIFY MY DELIVERY ADDRESS AFTER PLACING AN ORDER?
Although we try to accommodate our customers, unfortunately we are unable to make any changes to an order once it has been placed. If you wish to cancel your order and proceed with a new one, please urgently email our Customer Care Team at customercare@overt.au and they will do their best to assist.
*Please note if you contact us outside of business hours, we will try and get back to you as quickly as we can, however we cannot guarantee our team will be able to action your enquiry before your order is processed. Unfortunately, once an order has been picked and packed, we are unable to make any changes and Overt is not accountable for any errors made at the time of entering your address when placing an order. This includes adding a coupon code.
CAN I CANCEL MY ORDER?
Although we try to accommodate our customers, unfortunately we are unable to make any changes to an order once it has been placed. If you wish to cancel your order and proceed with a new one, please urgently email our Customer Care Team at customercare@overt.au and they will do their best to assist.
*Please note if you contact us outside of business hours, we will try and get back to you as quickly as we can, however we cannot guarantee our team will be able to action your enquiry before your order is processed. Unfortunately, once an order has been picked and packed, we are unable to make any changes and Overt is not accountable for any errors made at the time of entering your address when placing an order. This includes adding a coupon code.
WHERE DO I FIND MY TAX INVOICE?
Although we try to accommodate our customers, unfortunately we are unable to make any changes to an order once it has been placed. If you wish to cancel your order and proceed with a new one, please urgently email our Customer Care Team at customercare@overt.au and they will do their best to assist.
*Please note if you contact us outside of business hours, we will try and get back to you as quickly as we can, however we cannot guarantee our team will be able to action your enquiry before your order is processed. Unfortunately, once an order has been picked and packed, we are unable to make any changes and Overt is not accountable for any errors made at the time of entering your address when placing an order. This includes adding a coupon code.
I HAVE NOT RECEIVED AN ORDER CONFIRMATION. WHAT SHOULD I DO?
Although we try to accommodate our customers, unfortunately we are unable to make any changes to an order once it has been placed. If you wish to cancel your order and proceed with a new one, please urgently email our Customer Care Team at customercare@overt.au and they will do their best to assist.
*Please note if you contact us outside of business hours, we will try and get back to you as quickly as we can, however we cannot guarantee our team will be able to action your enquiry before your order is processed. Unfortunately, once an order has been picked and packed, we are unable to make any changes and Overt is not accountable for any errors made at the time of entering your address when placing an order. This includes adding a coupon code.
WHAT IF MY ORDER PRESENTS A RISK OF FRAUD?
Although we try to accommodate our customers, unfortunately we are unable to make any changes to an order once it has been placed. If you wish to cancel your order and proceed with a new one, please urgently email our Customer Care Team at customercare@overt.au and they will do their best to assist.
*Please note if you contact us outside of business hours, we will try and get back to you as quickly as we can, however we cannot guarantee our team will be able to action your enquiry before your order is processed. Unfortunately, once an order has been picked and packed, we are unable to make any changes and Overt is not accountable for any errors made at the time of entering your address when placing an order. This includes adding a coupon code.